The Service Manager is responsible for the overall customer satisfaction in the store. Additionally, the Service Manager manages the front-end operations of an assigned store with oversight of the entire store, and fills in for the Store Manager, Perishable Manager, or Non-Perishable Manager in their absence. The Service Manager plans and prepares work schedules, supervises team members, and ensures compliance with established security, sales, and record keeping procedures and practices. In addition to support of overall store operations, has responsibility for all front-end positions including Scan Coordinators, Back-Up Scan, and Head Cashiers.
Work hours may include nights, weekends and holidays. Flexibility in store assignment is also required. Handling large sums of cash in compliance with company standards is required.
Essential Job Functions
Knowledge, Skills and Abilities